However, when I asked x times what credit card info was required to process refund, Cierra wasn't transparent, and I of course became suspicious.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Cierra S******, the Director of Services replied to my incident report and agreed to refund my $86 (I paid $86 + $10 tip, tl $96) but I only asked for $86 refund, and Cierra agreed. On 2/5/22, I filed an incident w/ the hair salon.

Since the Salon Headquarters are in Coppell, I'm filing this complaint through BBB in Coppell. I had been going to Tangerine Salon for over 1 year my only hairdresser there was Rider at the ********************. It was overexposure as a result of neglect to properly wash my hair that caused irritation. Also, I've been an Aveda customer for over 10 years, and never had an allergic reaction to Aveda products. For over a year, my hairdresser Rider used the same product to do my highlights / retouch my roots, and I never had an allergic reaction. My scalp started to get irritated because the hair color was not properly removed so I immediately washed my hair to remove the tint that Brecken rushing me, although I pay for the best, did not remove. I also had hair color inside my ear lobes and inside my ears. After I left the salon, a friend noticed that I still had hair color on my forehead and around my temples.

Then, another employer, named Brecken, while Rider was chatting with another client, came to me to tell me to go with her to wash my hair. When I arrived, Rider said he was busy, so I don't understand why the salon asked me to come in earlier if my hairdresser was busy at 1:30 pm. I received a text message from the salon asking if I could come in at 1:30 pm. Before starting, spoke to my hairdresser Rider, who asked if it was OK if another staff member could help with hair wash / blow dry I replied I wanted only my hairdresser to help me as usual, and Rider was fine with that.

Tangerine coppell